Frequently Asked Questions

🛒 Ordering & Payment

Q1: How do I place an order?
A: Simply browse our catalog, select your preferred items, add them to your cart, and proceed to checkout. You can check out as a guest or create an account for a faster experience next time.

Q2: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, PayPal, and selected wallet payments. All transactions are secure and encrypted.

Q3: Can I change or cancel my order after placing it?
A: Orders can be modified or canceled within 2 hours of placing them. Please contact our customer support team immediately for assistance.

💎 Product & Customization

Q4: Are your jewelry pieces genuine?
A: Yes, all our jewelry is crafted using certified materials like real gold, silver, and conflict-free diamonds or gemstones. Each product includes a certificate of authenticity.

Q5: Do you offer customization?
A: Yes, we offer custom jewelry services including engraving, metal selection, gemstone choices, and bespoke designs. Please contact us for a consultation.

Q6: How do I find my ring size?
A: You can refer to our Ring Size Guide or order a free ring sizer kit. Our customer service team is also available to help.

📦 Shipping & Delivery

Q7: How long does shipping take?
A: Standard delivery takes 5–7 business days. Express shipping options are available at checkout.

Q8: Do you offer international shipping?
A: Yes, we ship internationally. Shipping rates and delivery times vary by location.

Q9: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email or SMS. You can also track your order under your account dashboard.

🔄 Returns & Exchanges

Q10: What is your return policy?
A: We offer a 14-day return policy for unused and unworn items in original packaging. Custom or engraved items are not eligible unless defective.

Q11: How do I request a return or exchange?
A: You can initiate a return or exchange through our Refund Policy or by contacting customer service with your order number.

🛡 Warranty & Repairs

Q12: Do your products come with a warranty?
A: Yes, all jewelry comes with a 6–12 month warranty covering manufacturing defects. It does not cover damage from misuse or wear and tear.

Q13: Do you offer repair services?
A: Yes, we offer repair services for both in-warranty and out-of-warranty products. Contact our support team to get a quote.

🧾 Certificates & Authenticity

Q14: Do you provide a certificate of authenticity?
A: Yes, all fine jewelry (including diamond and gold items) comes with a certificate from a reputed gemological lab.

📞 Customer Support

Q15: How can I contact customer support?
A: You can reach us via email at contact@highcaratdiamonds.com.