Frequently Asked Questions
🛒 Ordering & Payment
Q1: How do I place an order?
Ans: Browse our collection and choose your product.
Select required options (size, metal, etc.)
Click Add to Cart.
Proceed to Checkout.
Enter shipping and payment details.
Confirm your order and receive confirmation.
Q2: What payment methods do you accept?
Ans: We accept all major credit/debit cards, UPI, net banking, PayPal, and selected wallet payments. All transactions are secure and encrypted.
Q3: Can I change or cancel my order after placing it?
Ans: Yes, you can request a change or cancellation within 24 hours of placing the order.
After 24 hours, orders cannot be changed or canceled as processing begins.
To request changes, please contact our customer support immediately.
💎 Product & Customization
Q4: Are your jewelry pieces genuine?
Ans: Yes, all our jewelry pieces are 100% genuine
We use certified lab-grown diamonds and high-quality materials
Each piece is carefully crafted and quality-checked before shipping
Q5: Do you offer customization?
Ans: Yes, we offer custom jewelry services including engraving, metal selection, gemstone choices, and bespoke designs. Please contact us for a consultation.
Q6: How do I find my ring size?
Ans: You can refer to our Ring Size Guide or order a free ring sizer kit. Our customer service team is also available to help.
📦 Shipping & Delivery
Q7: How long does shipping take?
Ans: Order processing takes 7–10 business days
Shipping usually takes 3–5 business days after dispatch
You will receive tracking details once your order is shipped
Q8: Do you offer international shipping?
Ans: Yes, we offer international shipping
Delivery timelines vary by destination
Customs duties and taxes, if applicable, are the customer’s responsibility
Q9: How can I track my order?
Ans: Once your order is shipped, you will receive a tracking number via email or SMS. You can also track your order under your account dashboard.
🔄 Returns & Refund
Q10: What is your return policy?
Ans: We offer a return within 30 days of delivery.
Items must be unused, unworn, and in original packaging.
Custom or personalized jewelry is not eligible for return.
please check our return policy
Q11: How do I request a return or Refund?
Ans: You can initiate a return or exchange through our Refund Policy or by contacting customer service with your order number.
🛡 Warranty & Repairs
Q12: Do your products come with a warranty?
Ans: Yes, all our products come with a lifetime manufacturer’s warranty.
The warranty covers manufacturing defects only.
It does not cover normal wear, accidental damage, or misuse.
Please contact our support team for warranty assistance.
Q13: Do you offer repair services?
Ans: Yes, we offer repair services for our jewelry.
Repairs are subject to inspection and approval.
Charges may apply depending on the type of repair.
Please contact our customer support for assistance.
Antique Cut diamond shape
Q14: What are antique diamond shapes?
Ans: Antique diamond shapes are vintage-inspired cuts.
They Feature Unique, Artistic, Faceting and Special Cut.
Commonly inspired by historical and rare designs.
Q15: Are antique diamond shapes different from modern cuts?
Ans: Yes, Each Shape has a Unique, Handcrafted look.
They focus more on character than perfect symmetry.
Q16: Do antique diamond shapes sparkle like modern diamonds?
Ans: Yes, but the sparkle is softer and more subtle.
They reflect light differently due to their vintage faceting.
Q17: What do different antique diamond shapes symbolize?
Ans: Butterfly Cut – Represents femininity, beauty, and transformation.
Horse Head Cut – Symbolizes strength, growth, power, and progress.
Heart Cut – Represents love, romance, and emotional connection.
Rabbit Cut – Symbolizes luck, prosperity, and new beginnings.
Duck Cut – Represents harmony, loyalty, and togetherness.
Q18: Can I get personalized jewelry with my chosen diamond shape?
Ans: Yes! Choose your favorite diamond shape and we’ll create customized jewelry just for you.
If you want to make any diamond jewelry of your choice, go to our customization order and fill in the details and contact us.
Our experts help you bring your vision to life.
Portugal Cut Diamond
Q19: What is a Portugal cut diamond?
Ans: Antique-inspired cut with 3X more facets than a normal cut
Extra facets enhance sparkle, depth, and light return.
Ideal for custom and statement jewelry.
Q20: Is the Portugal cut rare?
Ans: Yes, it’s less common than modern cuts, making it unique and special.
Ideal for customers looking for something different and eye-catching.
Q21: Can I get a Portugal cut diamond in lab-grown diamonds?
Ans: Yes, we offer lab-grown Portugal cut diamonds.
Same beauty and sparkle with ethical and sustainable sourcing.
Metal tone
Q22: How do I choose the right metal tone?
Ans: Metal purity: Choose between 10K, 14K, or 18K gold based on durability and gold richness—10K is strongest, 18K offers the highest purity and luxury feel.
Metal tone: Select yellow gold, white gold, rose gold, or platinum depending on your style and skin tone; yellow gold is classic, white gold and platinum look modern, rose gold feels soft and romantic.
Alternative option: 925 silver is a versatile and affordable choice with a bright, clean finish, ideal for everyday jewelry.
Colored Diamond
Q23: What are lab grown colored diamonds?
Ans: Real diamonds created using advanced technology.
Available in yellow, blue, pink, and green colors.
Same brilliance, durability, and structure as mined diamonds.
🧾 Certificates & Authenticity
Q24: Do you provide a certificate of authenticity?
Ans: Yes, we provide a certificate of authenticity with our jewelry.
Lab-grown diamonds come with certification from recognized labs.
The certificate confirms the quality and specifications of the product.
📞 Customer Support
Q25: How can I contact customer support?
A: You can reach us via email at contact@highcaratdiamonds.com.
